📄Terms of Service / Use

Effective Date: August 2025

These Terms of Service ("Terms") govern your use of Pickovo's website, mobile app, and services across Africa. By using our services, you agree to these Terms.

1. Services

Pickovo provides mobile car maintenance and repair services. All services are subject to availability and may vary by location.

2. User Responsibilities
  • Provide accurate personal and vehicle information.
  • Ensure access to your vehicle at the scheduled service time.
  • Comply with all local laws while using Pickovo services.
3. Booking and Payments
  • Services can be booked via our website or mobile app.
  • All payments must be made through our approved payment methods.
  • Prices are subject to change; you will be notified before service confirmation.
4. Cancellations and Refunds
  • Cancellations must be made at least 24 hours before the scheduled service.
  • Refunds for prepayments will be processed according to our refund policy.
5. Limitation of Liability

Pickovo is not liable for indirect, incidental, or consequential damages arising from service use. Our liability for direct damages is limited to the service fees paid.

6. Intellectual Property

All content, logos, and trademarks on Pickovo's platform are owned by Pickovo and protected by law. You may not reproduce or use them without permission.

7. Governing Law

These Terms are governed by the laws of Rwanda and applicable African regulations where the service is provided.

8. Changes to Terms

Pickovo may update these Terms at any time. Changes will be posted on our website/app, and continued use constitutes acceptance.

9. Contact

For questions about these Terms:

📧info@pickovo.com
📞+250 788 701 902